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Digital Citizens Services

Digital Citizen Services (DCS) is ERPi’s technology and operations practice. DCS creates digital solutions to help government agencies improve the delivery of benefits and services to their constituents. We fuse capabilities in predictive analytics and automation technology with a precise, multi-disciplinary understanding of policy, business operations, and customer experience. 

If you are a mission-driven organization, responsible for delivering vital public benefits and services, at scale and in a high-stakes environment, with high thresholds for quality, efficiency, access, and fairness, then ERPi’s DCS has the solutions you are looking for. Explore our core capabilities and case studies to learn how we can help you.

Business Oriented Analytics
  • Natural Language Processing
  • Predictive Modeling
  • Data Visualization
  • Predictive Fraud Prevention
  • Data Integrity/Quality Assurance
  • ML/Analytics: Deep and exclusive knowledge of the data used by the different systems within the VBA claims ecosystem
  • Operationalized Fraud Prevention using ML to save client money and prevent unnecessary litigation
  • Automated data Quality Scan, Remediation, and Modeling used to drive DQ efforts
  • Intelligent Appeals Predictor: ML to predict claims appeals
Responsible Automation
  • Robotic Process Automation
  • Total Quality Management
  • Business Process Engineering
  • Software Automation
  • Benefits, Services, and Claims
  • Processing Operations
  • Claims Processing Operations: incumbency on Dependency Claims and Decision-Ready Claims
  • Quality processes adopted by VBA in their own claims operations
  • Only firm to deploy “live” intelligent automation (e.g., robotics, machine learning) within the VBA technological, data architecture
  • Current VBA claims processing experience using VBA production systems (NWQ, VBMS, RBPS, CDB, BIRLS, SHARE, MAP-D, TABLEAU) and BVA’s Caseflow
  • ‘Outstanding’ CPARS scores for production efficiency, quality, and uptime availability
Customer Experience
  • UX/Human-Centered Design
  • Stakeholder Engagement
  • Enterprise PMO
  • Change Management
  • Customer Journey mapping
  • Domain Expertise
  • Strong reputation and track record of delivering results with OBPI; hands on familiarity of the VBA operating environment and ability to navigate the day-to-day
  • Reputation of transformation and change management success within VA (primarily our VHA TOPR10/69 support)
  • VBMS PMO support, including User Acceptance Testing (UAT) for Multi-Channel Technologies (MCT)
  • Engagement with VSO national leadership on claims processing:  “honest broker”       

Work For Us:

DCS selectively recruits to create a talented, diverse, and multi-disciplinary team of technical and business experts, including:

  • Data Scientists
  • Data Engineers
  • Operations Researchers
  • RPA Developers
  • Software Developers
  • Project Management Professionals
  • Business Process Engineers
  • Industrial Engineers
  • Quality Assurance Specialists
  • Lean Six Sigma Black Belts
  • Project Management Professionals
  • Design Thinking Consultants
  • Data Visualization Specialists
  • User Experience/Human-Centered Design (UX/HCD) Specialists