Data Driven Insights

Image

Data Driven Insights

We provide a broad range of IT services that empower our clients to achieve successful business transformations. We help implement technical solutions for our clients.

Data Analytics

  • Business Oriented Analytics
  • Customized Data Analytics
  • Machine Learning
  • Neural Networking
  • Performance Analytics
  • Predictive Analytics
  • Data Quality Improvement
  • Visualization

Process Automation

  • Business Process Engineering
  • Artificial Intelligence
  • Unstructured Data Management
  • Web Scraping
  • Automated Testing
  • Service Quality Enhancement
  • Service Delivery Efficiency
  • Cost Effectiveness

Continuous Innovation

  • Requirement Elicitation and Sprint Management
  • Rapid Prototyping
  • Change Management
  • Stakeholder Engagement
  • Product Assessment
  • Strategic Planning
  • Modernization
  • Transformation

Customer Experience and Design

  • Design Thinking
  • Human Centered Design
  • User and Customer Experience Assessment
  • Contact Center Management
  • Self-Service & Virtual Agent
  • Journey Mapping
  • Roadmap Planning
  • Strategic Communications

We are over 240 client service professionals, with healthcare and research experience and credentials that include: nursing, clinical psychology, social work, public health, clinical research, research administration, clinical informatics and data sciences, health communications, training, health information technology, and healthcare finance and administration.

We deliver CAM, a system perspective (policy, process, human capital, and technology), and rigorous analysis to help our clients address their healthcare challenges.

We help our Federal clients do more for their citizens through the ERPi Digital Spark —  our collaborative approach to identify and execute high-impact, IT-enabled solutions and services through user-centered design principles.  Using the tenets of our Collaborative Advisory Methodology (CAM) to surface diverse stakeholder requirements, we drive the end-user perspective across processes and technologies.