Diane Rickman


Diane Rickman

Associate Vice President, Veterans Health Administration (VHA)

Management Services

Diane Rickman

Associate Vice President, Veterans Health Administration (VHA)
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As the Director of Community Care, Lisanne Bunce Ozanian has experience in a multitude of areas, including Veteran and Department of Defense health care programs. She is proficient in leading health care projects with specialized experience in care coordination, patient safety, quality, change management, project management, and continuous improvement.

Diane is accountable for implementing disciplined, comprehensive, and flexible program and project management processes, including monitoring project financials, risk management against established baselines. She drives best practice program management rigor; overall contract performance and quality delivery; organic sales; new opportunities; and a robust recruiting pipeline to ensure rapid deployment of resources. She supports the VA Account Vice President to develop and execute capture strategies, as well as our other VA subaccount VPs to resource strategies and pull through capabilities/services we want to bring to the VHA. 

 On joining ERPi in 2017, Diane led ERPi’s Resource Center (ERC), building capabilities to support operational excellence. She instituted practices that would ensure quality and delivered a metadata-driven SharePoint tool (Program Management Toolkit) to serve up intellectual capital and delivery products to support our client delivery teams and project startups. The PM Toolkit was collaboratively designed and implemented to drive adoption and value to our delivery operations. Today, the PM Toolkit spans our enterprise and helps drive quality and standardize delivery products and practices.

 Prior to ERPi, Diane built her career at Booz Allen Hamilton, acquiring 30 years’ experience and expertise in managing information technology strategy programs, driving operational strategies, and building delivery teams. Diane holds a BS degree in Decision Sciences and Information Technology from George Mason University. An avid yogini and a certified yoga instructor, she enjoys rolling out her mat and teaching classes.